Right of withdrawal & model withdrawal form


This instruction as PDF download


Consumers have a fourteen-day withdrawal. You have the right to withdraw from this contract within fourteen days without giving any reason.

The cancellation period is fourteen days from the day on which you or a third party named by you who is not the carrier took possession of the last goods.

In order to exercise your right of withdrawal, you must send us (Krumme Gurken - Georg Kalenda, Hauptstraße 35, 2232 Deutsch Wagram, Austria, info@krumme-gurken.at, phone: +43 680 112 44 53) a clear statement (e.g. a letter sent by post, fax or e-mail) of your decision to withdraw from this contract. You can use the attached sample revocation form for this, but this is not mandatory.

To meet the cancellation deadline, it is sufficient for you to send the communication regarding your exercise of the right of cancellation before the cancellation period has expired.


If you revoke this contract, we have paid you all payments that we have received from you, including the delivery costs (with the exception of the additional costs resulting from the fact that you have chosen a different type of delivery than the cheapest standard delivery offered by us have), immediately and at the latest within fourteen days from the day on which we received the notification of your cancellation of this contract. For this repayment, we use the same means of payment that you used in the original transaction, unless something else was expressly agreed with you; under no circumstances will you be charged fees for this repayment. We may refuse repayment until we have received the returned goods or until you have provided proof that you have returned the goods, whichever is earlier.

You must return or hand over the goods to us immediately and in any case no later than fourteen days from the day on which you inform us of the cancellation of this contract. The deadline is met if you send back the goods before the period of fourteen days has expired. We bear the costs of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

The consumer does not have the right to withdraw from contracts for:

  • Goods, the price of which depends on fluctuations in the financial market over which the entrepreneur has no influence and which may occur within the withdrawal period
  • Goods made to customer specifications or clearly tailored to personal needs
  • Goods that can spoil quickly or whose use-by date would soon be exceeded
  • Goods that are delivered sealed and are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery
  • Goods after their delivery
  • were inseparably mixed with other goods due to their nature
  • alcoholic beverages, the price of which was agreed when the contract was concluded, but which cannot be delivered earlier than 30 days after the conclusion of the contract and the current value of which depends on fluctuations in the market over which the entrepreneur has no influence
  • Sound or video recordings or computer software supplied in a sealed package if unsealed after delivery
  • Newspapers, periodicals or magazines with the exception of subscription contracts for the delivery of such publications



Sample withdrawal form as PDF download


To open the PDF files offered for download, you need an additional program such as Adobe Reader, which you can download free of charge from the Internet. You can find the current version of Adobe Reader here .